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Refund Policy

A Legal Disclaimer

Effective Date: 10/11/2024

At Fresh Clean Vibes, we strive to provide the highest quality cleaning services and ensure our clients are satisfied with the results. Please review our refund policy below to understand how we handle refunds and service-related concerns.

1. Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with the quality of our cleaning services, we encourage you to contact us within 24 hours of the service. We will return to your property to address and rectify any concerns at no additional charge.

2. Eligibility for Refunds

Refunds are only considered under the following conditions:

  • Service Not Performed: If we are unable to perform the scheduled service due to circumstances on our end (e.g., cleaning staff illness or scheduling error), and no rescheduling option is acceptable, a full refund will be issued.

  • Unsatisfactory Service: If, after a follow-up visit to correct the issue, you remain unsatisfied with the service provided, a partial or full refund may be considered on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Late Cancellations: Cancellations made less than 24 hours before the scheduled service may result in a cancellation fee. No refunds will be issued for late cancellations.

  • Inaccessible Property: If we are unable to access your property (e.g., locked doors, no one home, incorrect address), no refund will be issued, and a rescheduling fee may apply.

  • Change of Mind: If the service was performed as agreed but you change your mind about the service after it has been completed, no refund will be issued.

4. Requesting a Refund

To request a refund or express dissatisfaction with the service:

  • Contact us within 24 hours of the service by email at info@freshcleanvibes.com

  • Provide details of the issue, including the date of service and specific concerns.

We will assess the situation, schedule a follow-up visit to correct the issue, or consider a refund if necessary. Our goal is to ensure that every customer is satisfied with the cleanliness and quality of our work.

5. Processing Refunds

If a refund is approved:

  • Refunds will be processed using the original payment method.

  • Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Contact Information

If you have any questions regarding our refund policy or would like to request a refund, please contact us:

Fresh Clean Vibes
Email: info@freshcleanvibes.com

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